There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.The issues that you come across will often vary in complexity, with some situations requiring a simple solution and others demanding more thought and skill to overcome.
There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.
Therefore the best way to understand how someone would respond to a specific scenario is to ask a question such as 'explain an occasion when…’ As the employer wants to assess your problem solving skills, they may ask you to outline a situation where something went wrong and what happened.
This could be an example of a time when you faced something unexpected, or you were approached by a client about a concern.
There are a number of forms that a problem solving question can take, but the majority of them will be scenario-based.
Employers may base problem solving questions around three main areas: Some employers believe that the way you approached a situation in the past is a good indicator of how you will approach a challenging situation in the future.
Business managers will spend a lot of their time solving problems and consequently require their employees to be creative and intuitive when it comes to addressing them.
Being confident in your approach is really important, and as you learn which processes are most effective to overcome obstacles, so your confidence will grow.Although these aren't questions as such, they may be used by some recruiters to see how you handle unexpected changes.This could be rearranging the time of your interview or sending an email without attaching something important.Without suitable processes in place, your solutions may fail or they could even create additional problems.A good problem-solving process involves four fundamental stages: problem definition, devising alternatives, evaluating alternatives and then implementing the most viable solutions.Employers look for hires who can demonstrate each of these skills in the workplace to deliver positive outcomes.Managers would far rather employ a member of staff who can take action to resolve a problem than someone who doesn't act and relies on someone else to think of a solution.Questions about problem solving will typically arise within a competency based interview and will require you to demonstrate your particular approach.Questions about problem solving can be asked in a range of different ways, but some common examples of problem solving are: Effective problem solving requires a combination of creative thinking and sound analytical skills.In every sector, problems are inevitable and will arise in one form or another as you go about your day-to-day duties.When problems do occur, employees are expected to use their initiative and develop suitable solutions to avoid the situation escalating into something more serious.