Apart from the improved theoretical insight, the dimensions identified also provide bank managers with better understanding of and means to better manage customers’ ATM experiences. (2013), "Service quality in automated teller machines: an empirical investigation", Managing Service Quality: An International Journal, Vol.
(1995), "The effects of free banking on overall satisfaction: the use of automated teller machines", International Journal of Bank Marketing, Vol.
https://doi.org/10.1108/02652329510082942 Download as .
Automated teller machine network pricing-a review of the literaturefree download ABSTRACT Automated teller machines (ATMs) have altered the relationship between banks and their depositors, as well as the competitive relationships among banks.
In this paper, I survey the literature to describe the ways that ATMs have influenced these aspects of An empirical study of automated teller machine service quality and customer satisfaction in Pakistani banksfree download ABSTRACT The study investigates significant dimensions of ATM (automated teller machine) service quality and its effect on customer satisfaction.
The study also contributes to AUTOMATED TELLER MACHINE AND ELECTRONIC PAYMENT SYSTEM IN NIGERIA: A SYNENTHESIS OF THE CRITICAL SUCCESS FACTORSfree download ABSTRACT This study investigates the effects of ATM infrastructure on the success of e- payment.
The study is motivated by the apparent low level of satisfaction with the level of the e-payment services irrespective of the increased deployment of ATM by banks and the The automated teller machine as a new service (Poland case study)free download ABSTRACT The history of cash cards and especially of cash machines is brief in Poland and not much longer in the world.