Change Management Dissertation

On the 30th of January 2014, at 13.30 hours, I will publicly defend my Ph. dissertation entitled ‘Leading Change in Public Organizations: A study about the role of leadership in the implementation of change in a public sector context’.The defense will take place in the Sentaatszaal of the A-Building of Erasmus University Rotterdam.In this sense, the approach of the BA group can be understood from a systemic perspective, as it conceives both organizational and group mechanisms.

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According to Schein (2013), the real culture, is embedded in the behaviors, values and practices of the group mechanism, being a multidisciplinary approach more proper than the classification of the BA change in terms uniquely or more relevant of the culture.

The dissertation can be downloaded here as an epub (ebook for i Pad and i Phone) or in PDF format.

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Its most relevant decision was the transformation of the culture of the BA, which would not be in the “transportation business” but in the customer services market, re-orienting it towards the external driven framework. (2005) Profit over people: neoliberalism and global order.

This change management would allow to focus in the client and provide a quick response to the markets needs, as the customer became the center of the management policies. Achieving Post Merger Success: a stakeholder guide to due diligence, assessment and integration.

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